Privacy Policy — Syedom AI Solutions

1. Introduction

Syedom AI Solutions ("we", "us", "our") provides a WhatsApp Business API platform that enables AI-powered marketing, sales, and customer support automation. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

We collect: (a) account information (name, business name, email, phone); (b) WhatsApp Business Account data necessary to operate the service; (c) message content processed for automation and AI training; (d) usage analytics; (e) payment information processed by third parties.

3. How We Use Information

We use information to deliver and improve the service, provide AI responses, reply to your customers on your behalf, integrate with third-party platforms, prevent abuse, comply with WhatsApp policies, and improve our products.

4. Sharing

We share information with WhatsApp/Meta as required by the platform, with sub-processors that help operate our service (cloud hosting, AI inference), and as required by law. We do not sell your data.

5. Data Retention

We retain customer data only as long as necessary to provide the service or as required by law. You can request deletion at any time.

6. Security

We use industry-standard safeguards including encryption in transit, access controls, and audit logging. No system is completely secure; you use the service at your own risk.

7. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your data. Contact us to exercise these rights.

8. International Transfers

Your data may be processed outside your country with appropriate safeguards.

9. Children

Our service is not directed to anyone under 16.

10. Contact

Questions? Email info@syedom.com or message us on WhatsApp at +92-342-8688311.